Who is the course aimed at?

This session is aimed predominantly at anyone who may be tasked with prospecting telephone calls as their full role or as part of their role. The approaches discussed are predominantly suited to a B2B (Business to Business) prospecting call but with consideration of additional B2C Marketing call restrictions can be used in those instances too.

So whether you are a micro business or SME and conduct your own prospecting or if you are a Business Development Manager or Telesales Representative you will benefit from this course.

How is the training delivered?

Usually the sessions are delivered in person but can be delivered over an online meeting platform such as Zoom and will be slightly adapted. The style is professional but informal and largely story-based and the mix is approximately 75% presentation and 25% delegate involvement. The session can also be delivered as 100% presentation if preferred.

What sort of things are covered in this training?

You can expect the following areas to be covered: -

• Sales call reluctance

• Why PPC can’t do it all

• GDPR & Data Protection compliance

• What to say (and not say) first

• Objectives

• “Nobody Cares!”

• “Gatekeepers”

• Minimising the risk of being “fobbed off”

• Objection handling

• “Send me some information to info@example.com”

• Verbal contracts

• Controlling the call

• Follow up calls

• Resilience and cutting your losses

How long is this training session?

It can be tailored to suit your requirements and will slightly depend on the number of delegates but typically an in person session will take around 90 minutes - but it also depends on how many questions and involvement there is from the group.

What is required in the meeting room (where applicable)?

Ideally there would be a web connection and somewhere for a laptop to connect to a screen. If you don’t have this then we can discuss in advance and figure it out.

Is there a maximum number of delegates per session?

I’d suggest no more than 8 (unless you opt for a 100% presentation style for a keynote or Sales meeting session where there is no limit) as this means that everyone can get involved and get the most out of the session. But equally, the session can be delivered one on one.

Is it certified?

Attendees will be issued with a certificate of attendance by email after the event which is valid for 3 years. There is no “pass or fail” but the style of Silent Sales training is to check delegates understanding throughout the sessions. Each delegate will also get a follow up call from Silent Sales on their commitment to trying out their techniques.

What is the price?

I don’t publish this online but I have a rate card I can send you on request.

How do I book and check your availability?

Please click the link below which will take you to my Contact page and send me your enquiry or feel free to call me on 07377 178163 for a chat now.